Help & support

Contact

Support isn’t set up yet.

Send feedback

Folie is in beta, and what you tell us shapes what we fix and build next. If something isn’t working, or you have an idea or a question, send it here. You don’t need to be signed in, and the people building Folie read every message.

Report a security problem

If you believe you have found a way to read or change data that is not yours, please tell us privately before saying anything publicly, and test only against accounts and projects you own. We will acknowledge the report, fix the problem, and credit you if you wish.

Quick answers

Starting

Start a project opens a template picker; the template sets the structure and whether you write in Markdown or LaTeX. Import takes a .docx, a Markdown or LaTeX file, a Google Doc downloaded as .docx, or a whole LaTeX project downloaded as a .zip. The live demo is a complete project you can read without an account.

Keyboard

Press ? anywhere in the app for the shortcut list, and Command K for quick open.

The assistant and your keys

The assistant is rolling out now, and is not in Folie yet. Once it is, it runs on the model you choose, with a key for Claude, GPT or Gemini that you add in Settings, stored encrypted and removable at any time.

Your data

Settings → Data controls downloads an archive of your projects and deletes your account. The privacy policy says exactly what is stored and what deletion removes.

Billing

Paid plans are not live. During early access every feature is included free, and the terms say what will happen when that changes.

If a page fails

When a page can’t load because of a problem on our side, the error screen shows a reference code. Include it when you write to us and we can find the request quickly.